Voyage Motors

5

Good Staff and varity of products displayed

5

This review is not to spread hate or target anyone personally. My family has known Jasbeer Uncle and his family for many years, and we?ve always respected the relationship and goodwill they?ve built. But I believe honest feedback is necessary to help improve customer experience. Today I visited Voyage Motors - Royal Enfield to get my Bullet Electra serviced ? a bike that?s been with me for over 12 years. Unfortunately, the experience was disappointing. There were only two service managers/consultants attending to at least 7 bikes. They were both busy with their iPads ? which might help them manage data better, but for the customer, the wait felt endless and directionless. There was no proper response, no clarity on wait time, not even a simple ?Sir, please have a seat, it will take 10 minutes.? Just vague and dismissive ?haan haan? type responses. I ended up waiting for almost 20 minutes without any assistance or acknowledgment, and finally decided to leave. And here?s what bothered me most ? the service managers/consultants were just busy selling AMC and extended warranty packages to recent buyers, while someone like me, with a 12-year-old Bullet, was left unattended and ignored. That clearly reflected their priority ? sales pitches over service. Ironically, it was the watchman who showed the most courtesy by kindly requesting me to wait, while the trained staff didn?t even look up. As a long-time Royal Enfield rider, I can say ? unfortunately ? this is not new. RE?s after-sales service continues to be their weak link, and Voyage Motors, despite their efforts in rides and sales experiences, seems to follow the same pattern. I genuinely hope this review is taken constructively, and steps are taken to ensure better customer handling, especially for loyal old bike owners like me Edit: I just had a detailed and reassuring conversation with Jatin Ji Gandhi from Voyage Motors. It?s not every day that you see the owner of a dealership go out of his way to find your contact number and personally reach out ? and that itself shows that they?re genuinely trying their best each year to improve customer service and overall experience. We discussed the issues I faced, along with broader challenges that many long-time Royal Enfield riders encounter. He assured me that this wasn?t the standard they aim for, and committed to taking steps to ensure such lapses don?t happen again ? not just for me, but for every customer who walks into Voyage Motors, whether with a brand-new RE or a 12-year-old one. We also spoke about possible improvements in handling walk-ins, wait times, and how important it is for every customer to feel acknowledged and heard. His response was thoughtful, and I?m hopeful the changes he mentioned will soon reflect on the ground. Looking forward to a better and smoother experience next time ? and I truly hope Voyage Motors continues evolving and setting higher benchmarks in customer care.

5

Good Staff and varity of products displayed

5

This review is not to spread hate or target anyone personally. My family has known Jasbeer Uncle and his family for many years, and we?ve always respected the relationship and goodwill they?ve built. But I believe honest feedback is necessary to help improve customer experience. Today I visited Voyage Motors - Royal Enfield to get my Bullet Electra serviced ? a bike that?s been with me for over 12 years. Unfortunately, the experience was disappointing. There were only two service managers/consultants attending to at least 7 bikes. They were both busy with their iPads ? which might help them manage data better, but for the customer, the wait felt endless and directionless. There was no proper response, no clarity on wait time, not even a simple ?Sir, please have a seat, it will take 10 minutes.? Just vague and dismissive ?haan haan? type responses. I ended up waiting for almost 20 minutes without any assistance or acknowledgment, and finally decided to leave. And here?s what bothered me most ? the service managers/consultants were just busy selling AMC and extended warranty packages to recent buyers, while someone like me, with a 12-year-old Bullet, was left unattended and ignored. That clearly reflected their priority ? sales pitches over service. Ironically, it was the watchman who showed the most courtesy by kindly requesting me to wait, while the trained staff didn?t even look up. As a long-time Royal Enfield rider, I can say ? unfortunately ? this is not new. RE?s after-sales service continues to be their weak link, and Voyage Motors, despite their efforts in rides and sales experiences, seems to follow the same pattern. I genuinely hope this review is taken constructively, and steps are taken to ensure better customer handling, especially for loyal old bike owners like me Edit: I just had a detailed and reassuring conversation with Jatin Ji Gandhi from Voyage Motors. It?s not every day that you see the owner of a dealership go out of his way to find your contact number and personally reach out ? and that itself shows that they?re genuinely trying their best each year to improve customer service and overall experience. We discussed the issues I faced, along with broader challenges that many long-time Royal Enfield riders encounter. He assured me that this wasn?t the standard they aim for, and committed to taking steps to ensure such lapses don?t happen again ? not just for me, but for every customer who walks into Voyage Motors, whether with a brand-new RE or a 12-year-old one. We also spoke about possible improvements in handling walk-ins, wait times, and how important it is for every customer to feel acknowledged and heard. His response was thoughtful, and I?m hopeful the changes he mentioned will soon reflect on the ground. Looking forward to a better and smoother experience next time ? and I truly hope Voyage Motors continues evolving and setting higher benchmarks in customer care.

5

My experience was very good with all employees royal Enfield, thanks voyage motors, I am happy ?